Attendance Policy
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No Show, Late Cancellations, and Class Tardiness Policies
At Soul Wellness Studio, we strive to provide an exceptional experience for every guest. In order to respect the time of our instructors and maintain the integrity of each session, the following policies apply to all scheduled classes and appointments.
1. No-Show Policy
A guest will be marked as a No-Show if they do not arrive within 5 minutes of the scheduled session start time.
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$20 No-Show Fee
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A $20 no-show fee will be automatically charged 5 minutes after the scheduled session has begun.
This fee applies to all membership types, class packs, and single sessions
2. Late Cancellation Policy
Guests have up to 60 minutes prior to their scheduled session to cancel without penalty.
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Cancellations made more than 60 minutes prior:
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No fee
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Cancellations made within 60 minutes of the session:
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$10 Late Cancellation Fee
This helps ensure other guests have the opportunity to book available spots.
3. Arrival & Grace Period
We allow a 5-minute grace period for late arrivals.
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If a guest arrives after the 5-minute grace period, they will be considered a No-Show and will not be permitted to enter the studio room.
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This policy ensures the safety, focus, and flow of the class for all participants.
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Our sessions are intentionally structured — from warm-up, to active work, to cool down — and every minute is essential to creating a safe, successful, and enjoyable experience.
Entering after the grace period disrupts the flow of instruction and compromises the experience of fellow guests, as well as the ability of our instructors to provide proper guidance.
4. Agreement
By booking a session at Soul Wellness Studio, guests acknowledge and agree to abide by the No-Show, Late Cancellation, and Arrival policies outlined above.
For any questions, please contact: