Terms & Conditions

At Soul Wellness Studio, our mission is to create an uplifting, safe, and supportive space where every guest feels welcomed, valued, and inspired. To honor that mission, all members, guests, and staff are expected to uphold the following standards of conduct when participating in classes, workshops, events, and within the studio environment.

 

1. Respect for Instructors

Our instructors are trained professionals who dedicate their time and expertise to guiding each session safely and effectively.

We ask all guests to:

• Follow instructor cues and corrections respectfully

• Avoid disrupting the flow of class

• Refrain from coaching or correcting other guests

• Communicate injuries or limitations before class begins

Respecting our instructors ensures every participant receives safe, consistent, and professional guidance.

 

2. Respect for Fellow Guests

Soul Wellness Studio is built on community. Every guest deserves to feel comfortable, supported, and seen within our space.

We expect guests to:

• Treat fellow members with kindness and courtesy

• Honor the quiet, focused environment of our classes

• Avoid behaviors that cause distraction or discomfort

• Respect personal space, boundaries, and equipment

We do not tolerate gossip, negativity, harassment, or any behavior that disrupts the peaceful and positive atmosphere of the studio.

 

3. Proper Conduct & Studio Etiquette

To maintain the high-quality experience Soul Wellness Studio is known for, all guests agree to the following:

• Arrive on time and honor the 5-minute grace period (no entry allowed after 5 minutes) No-Shows will be charged a $20 penalty fee, and late cancellations will be charged a $10 penalty fee (60 minutes before reservation), No-Shows and late cancellations could result in loss of a credit

• Silence cell phones before class

• Maintain proper hygiene and wear appropriate workout attire

• Refrain from attending class while ill

Our space is designed to support mindfulness, movement, and connection. We ask all guests to help preserve that environment.

 

4. Substance Use & Safety Policy

To ensure the safety and wellbeing of all guests and instructors:

• All drugs are strictly prohibited on studio property.

• The use of vapes and e-cigarettes is prohibited inside the studio and on studio grounds.

• Smoking of any kind is prohibited anywhere on studio property.

• Arriving to any session under the influence of drugs or alcohol will result in immediate membership cancellation.

• All fees, balances, and remaining amounts owed on the contract will become due immediately.

These rules are enforced to protect the integrity of our sessions and the safety of every guest.

 

5. Inclusivity & Healthy Community Culture

Soul Wellness Studio welcomes women and individuals from all chapters of life, backgrounds, body types, and fitness levels.

We believe in:

• Encouraging guests with positivity and empowerment

• Celebrating progress—big or small

• Valuing the uniqueness of every person who walks through our doors

• Fostering a culture of support rather than comparison

Any form of discrimination, bullying, intimidation, or exclusion will not be tolerated.

 

6. Zero Tolerance Policy

The following behaviors will result in immediate intervention and may lead to suspension or termination of membership:

• Harassment of any kind

• Aggressive or confrontational behavior

• Violation of safety practices or instructor directions

• Destruction or misuse of studio property

• Repeated disruptive conduct

• Any violation of the substance use policy listed above

Soul Wellness Studio reserves the right to remove any individual whose behavior negatively impacts the safety, comfort, or wellbeing of our community.

 

7. Commitment to a Positive Environment

By participating in classes, programs, and events at Soul Wellness Studio, all members and guests agree to uphold these standards of conduct.

Our aim is to maintain a space that feels:

• Calm

• Safe

• Supportive

• Empowering

• Respectful

Together, we create the community that makes Soul Wellness Studio truly special.

Soul Wellness Studio has the right to terminate any member, at any time for not following our studio's policies

Parking Guidelines

To ensure safety, accessibility, and respect for neighboring businesses, all Soul Wellness Studio guests are required to follow our parking guidelines:

• Guests must park in the back side of our parking lot, located behind the bank drive-through.

• Guests may also utilize the Greencastle Borough parking lot located behind the building.

• Do NOT park in the striped “No Parking” area directly in front of the studio’s front door.

• This space must remain clear at all times for safety, accessibility, and emergency access.

Thank you for helping us maintain a safe and convenient experience for all guests and our surrounding community.

Security Camera Notice

For the safety, security, and protection of all guests, staff, and property, Soul Wellness Studio utilizes security cameras at all times throughout the facility (excluding private areas such as restrooms).

• Cameras are in place to ensure a safe environment

• Footage may be reviewed in the event of safety concerns, policy violations, or incidents

• By entering the premises, all guests acknowledge and consent to being recorded

These measures help us maintain a secure and respectful environment for everyone who visits Soul Wellness Studio.

Retail Purchase Policy

All retail purchases made at Soul Wellness Studio are final sale.

We do not offer refunds, exchanges, or returns on any retail items, including apparel, accessories, socks, wellness products, or branded merchandise.

This policy ensures the safety, hygiene, and integrity of all items offered within our studio.

Guest Booking & Policy Agreement Requirements

When booking a session for a guest, the member is responsible for providing the guest’s email address at the time of booking. This ensures that all guests receive the necessary information and policies prior to their visit.

All guests are required to read, acknowledge, and sign this Policy Agreement before participating in any class or session at Soul Wellness Studio.

This process ensures the safety, understanding, and accountability of every participant who enters our space.